Frequently Asked Questions
Why is shipping to EU countries unavailable?
Due to new EU requirements concerning packaging and packaging waste, I have temporarily paused shipping to EU countries while I review and update my packaging and shipping process to ensure it is suitable for the new regulations.
Do you offer commissions?
Yes! I plan to open commissions soon. To be the first to hear when they become available, join my newsletter and follow me on Instagram for future announcements.
Do you sell prints?
Yes! Fine art prints will be introduced in an upcoming shop update. Subscribe to my newsletter and follow me on Instagram to stay informed about new releases.
How long will it take for my order to ship?
Orders are usually processed within a few business days. During busy periods, please allow up to 10 business days for processing.
How long does delivery take?
For international orders delivery typically takes 7-21 business days, though shipping times may vary depending on your destination. All orders are carefully shipped from Türkiye. Thank you for your patience while your order makes its way to you.
How much is shipping?
I offer free standard international shipping on all orders, Any additional customs fees are the sole responsibility of the recipient.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
What should I check before placing my order?
Please make sure your shipping address, email address, and phone number are accurate before completing your purchase to help avoid delivery issues. Also make sure to read the dimensions and description.
Do the artworks come framed?
Whether an artwork is sold framed or unframed will always be clearly stated in its product description.
How are the artworks packaged?
Every artwork is carefully packaged using protective materials to help ensure it arrives safely. Extra care is taken when shipping framed pieces.
Can I return or exchange my artwork?
Due to the unique nature of original artwork, all original art sales are final. Returns, exchanges, and cancellations are not accepted. If your order arrives damaged, please contact me as soon as possible so I can assist you.
Can the colors vary from what I see on my screen?
Yes. Colors may appear slightly different depending on your monitor or mobile device settings. Every effort is made to photograph and represent each artwork as accurately as possible.